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  • Services

    Maintenance – We Repair, You Relax

    At Merrion Fleet, we offer a comprehensive maintenance package with all of our leased vehicles. As well as giving you complete peace of mind, it covers your business for those unforeseeable expenses you may not have budgeted for. With a network of over 700 suppliers nationwide, it’s a practical, seamless and convenient solution for you and your business.

    Your maintenance package covers all common vehicle issues including servicing, repairs, unlimited tyres and accident management, and all for just one small monthly payment. Our expert Driver Services Team are on hand to ensure that every aspect of managing your fleet is handled in order to minimise driver down time and maximise proficiency for your business. Whenever they’re needed, our Drivers Services team can communicate directly with your drivers to solve any issues or schedule any servicing and repair work that may be required. They work fast and efficiently because that’s the Merrion Fleet way.

    Your Standard Maintenance Package Includes:

    • • Road Tax
    • • Unlimited tyres
    • • Courtesy vehicle
    • • Fair wear and tear
    • • 24hr Breakdown Assistance
    • • Comprehensive fleet management
    • • Servicing as per manufacturers specification
    • • Any other vehicle maintenance repairs outside routine servicing

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    Accident Management – Need Us, We’re Here

    Should an accident ever occur, we’re here to help and we understand the process thoroughly. The Merrion Fleet in-house Accident Management Department deal directly with our customers right from the initial incident, to the delivery of the new or repaired vehicle. Taking control of the process from the minute we talk to your driver to let them know what they need to do and when their replacement vehicle will arrive, allows us to minimise your administration and downtime caused by unfortunate incidents. Rest assured, that we always seek authorisation and consent throughout the repair process.

    What We Do So You Don’t Have To:

    • Vehicle recovery
    • Oversee vehicle repairs
    • Organise replacement vehicle
    • Handle insurance form administration
    • Manage real-time reports so you’re always in the know

    Health & Safety – Healthy Fleet, Happy Fleet

    At Merrion Fleet, we pride ourselves on putting health and safety at the heart of everything we do and are extremely proactive in promoting best practices while driving for work. The Safety, Health and Welfare at Work Act 2005 clearly defined, for the first time, the onus of responsibility on the employer to provide a safe environment for their employees in relation to driving on company business. Companies are expected to do everything that could be reasonably expected of them to ensure the safety of their employees. Whether a driver is using a company vehicle or their own on a business-related journey, then the company is responsible for their health and safety.

    It is our belief that every business should have the correct guidelines and practices around health and safety to benefit both the employee and the employer. As such, we offer a wide range of health and safety products and advice to our customers.

    How We Help With Your Health & Safety

    • • Telematics
    • • Daily vehicle check
    • • Company Car policy
    • • Bespoke driver packs
    • • Insurance declaration
    • • Fleet safety presentations
    • • 24hr Breakdown Assistance
    • • Driver assessment and training
    • • Regulatory and legislative advice
    • • Initial advice around vehicle safety and being fit for purpose

    Online Reporting – Fully Informed, Any Time

    The unique Merrion Fleet online reporting system allows you to access a suite of detailed reports on your mileage, fuel, servicing, savings, fines, repairs and accidents. Having access to real-time information about your vehicles allows you to make better decisions, faster and ensure you are maximising the benefits of outsourcing. Our highly experienced Relationship Managers will ensure that your reports are tailored to meet your exact needs, concentrating on the areas that are most important to you and your company.

    Online reports are a great tool for employers, especially when you are preparing for audits, annual reports, meetings or press updates. What’s more, drivers can also be added to these reports on a daily basis using our handy Driver App . Best of all, these reports are accessible to you at any time by simply logging in to your account on our dashboard.

    Areas Our 36 Reports covers areas including:

    • • Mileage reports
    • • Fines reports
    • • Renewals reports
    • • Accident reports
    • • Cost analysis
    • • Expenditure analysis
    • • Savings reports
    • • Fleet Age Profile
    • • Accidents Analysis

    Innovation

    At Merrion Fleet Management we are constantly working to bring new innovation to our products and services. Listening to our customers and looking to our European partner’s means we strive to bring new thinking and news to benefit our fleet managers and their drivers. From the way we deliver our vehicles to customers to the way we manage all aspects of our business relationship we are working to ensure we are thinking with you in mind.

    In and ever evolving automotive marketplace we have seen the move toward green vehicles including hybrid and full electric. The introduction of the Tesla brand has changed the focus for many company fleet managers and Merrion Fleet is proud to be the largest fleet manager of electric vehicles in Ireland. We see a move toward this technology more and more in the coming years with the range of options available ever expanding and drivers moving to a greener mode of transport.

    Merrion Fleet was the first company to introduce a fully interactive driver app in 2015 allowing drivers to have control on how their vehicle is managed. Linked directly to our fleet management system the driver app allows driver to perform a variety of tasks with their vehicle direct from their smart phone. We see this technology becoming an even more valuable tool in the future.

    In another first for Merrion Fleet we allow customers access to our online reporting system which unlike many others is based on real-time data, ensuring that fleet managers have the most up to date information when it comes to managing their vehicles

    Innovation for us is thinking ahead. We look to our customers and supply partners to ensure we keep change in the forefront of everything we do.

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    Vehicle Acquisition

    Whatever your vehicle preference, Merrion Fleet can supply any make or model available on the Irish market. We have built up strong and close relationships with the main manufacturers and dealers throughout the country and because we are independent, we are not owned by or affiliated to any particular car manufacturer. This allows us to act impartially and in your best interests at all times.

    Vehicle Funding

    We source our funding and capital through a number of the top 3rd party finance companies. This allows Merrion Fleet to provide our clients with the most competitive rates of finance in the market at any stage. For instance, we partner with the Strategic Banking Corporation of Ireland under an “On-Lender” arrangement. Formally launched in 2015 by the Department of Finance, the SBCI supports the SME sector and provides cheaper funding to Merrion Fleet. This allows us to pass on these savings to our customers, where eligible through reduced rentals on our vehicle contracts.

    SME Qualifying Criteria:

    • Fewer than 250 employees
    • An independent business, i.e. not owned by a larger company
    • Annual turnover less than €50m or total assets less than €43m

    We structure our finance agreements so that you, our client, are interacting directly with us. We also issue invoices from Merrion Fleet and take one monthly payment for all lease agreements. As a result, you only have one payment for leases per month and an invoice/back up from Merrion Fleet in an agreed format.

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    Vehicle Disposal

    At the end of your contract, we can arrange for the collection of your vehicles, free of charge. We have a number of methods of disposal depending on the age and condition of the vehicles. For instance, our weekly stock list is sent to over 2,500 trade and retail subscribers along with full vehicle details and photographs. This, and other methods of disposal, enable Merrion Fleet to maximize the resale value of any vehicle, so we can pass on savings to our clients.

    Driver App

    Our new Driver App allows your drivers to complete a range of tasks to keep them in the know and you in control. For starters, each of your drivers can record their daily vehicle safety check , which is extremely important given the obligations on employers under the Road Worthiness Act. They can also use their App to notify the Merrion Fleet in-house Accident Management Department of an accident and record all necessary data including location, pictures, other driver details etc. Our Driver App also allows your drivers to update their mileages to our system , which greatly assists us in delivering a more accurate service, contract status and BIK reporting to you. If necessary, they can even request a service or make a maintenance booking.

    Go to Driver App
    Accident Management

    Should an accident ever occur, we’re here to help and we understand the process thoroughly. The Merrion Fleet in-house Accident Management Department deal directly with our customers right from the initial incident, to the delivery of the new or repaired vehicle. Taking control of the process from the minute we talk to your driver to let them know what they need to do and when their replacement vehicle will arrive, allows us to minimise your administration and downtime caused by unfortunate incidents.

    Breakdown Assistance Cover

    Our maintenance contract includes 24/365 breakdown assistance from the AA across Ireland and the UK. Wherever possible, we would endeavour to obtain a courtesy vehicle free of charge from the maintenance supplier. If this option were not available, we would then arrange a replacement vehicle through our rental partner.

    Road Tax

    To make things easier for you, Merrion Fleet takes responsibility for the initial registration of all vehicles. We also register your vehicle(s) to our address, so that you don’t have to worry about correspondence relating to the vehicle including road tax renewals or fines etc.

    CVRT

    Our dedicated Driver Services Team provides full management of the Commercial Vehicle Roadworthiness Test. Our system will automatically calculate when your next CVRT is due to take place, based on the existing fleet information. The system then runs a CVRT report daily, 4 weeks in advance of the test due date. This allows our Driver Services Team to then make contact with the driver to agree a convenient location and date for the test. The cost of CVRT testing is included in our maintenance contract. We do it all so you don’t have to.

    NCT

    Our dedicated Driver Services Team provides full management of the National Car Test. Our system will automatically calculate when your next NCT is due to take place, based on the existing fleet information. This allows our Driver Services Team to book the NCT online or by calling the NCT helpline, before making contact with the driver to inform them of the date for the test. The cost of NCT is paid by us, then recharged to your account. We do it all so you don’t have to.

    Vehicle Telematics

    Merrion Fleet are proud to work with a number of the best telematics providers in Ireland. Working closely with both you and them allowing us to tailor a solution for your exact requirements. The entire system is managed by a cloud-based software system, allowing the fleet manager to increase and decrease the number of alerts being monitored. Depending on your requirements, the fleet can be broken into subsections that monitor:

    • • Harsh acceleration
    • • Harsh braking
    • • Aggressive lane change
    • • Harsh cornering
    • • Barrier avoidance
    • • Vehicle skidding
    • • Idling
    • • Geo-fence entry/exit
    • • Speeding
    • • Speed limiting
    • • Spinning
    • • Accident reporting

    Health & Safety

    At Merrion Fleet, we pride ourselves on putting health and safety at the heart of everything we do and we are extremely proactive in promoting best practices while driving for work. The Safety, Health and Welfare at Work Act 2005 clearly defined, for the first time, the onus of responsibility on the employer to provide a safe environment for their employees in relation to driving on company business. Companies are expected to do everything that could be reasonably expected of them to ensure the safety of their employees. Whether a driver is using a company vehicle or their own vehicle on a business-related journey, then the company is responsible to ensure that the vehicle is safe and fit for purpose.

    It is our belief that every business should have the correct guidelines and practices around health and safety to benefit both the employee and the employer. As such, we offer a wide range of health and safety initiatives and advice that you can employ to reduce the risk of an accident or injury.

    Fleet Check

    A comprehensive fleet check can be arranged whenever there is a group of your drivers together for any reason. As well as arranging for qualified technicians to inspect each vehicle, we will produce a comprehensive report that will detail the condition of the tyres, bodywork, light levels, mileage and general condition of each vehicle. Should any work be required as a result of the fleet check, we can arrange an immediately repair.

    This service is free of charge and covered by our management fee and we are also happy to inspect vehicles of driver that receive an allowance instead of a company car.

    The Main Benefits Of A Comprehensive Fleet Check Include:

    • Fewer lost working days
    • The preservation of your corporate image
    • A reduction in vehicle and driver down time
    • Fewer missed orders or business opportunities.
    • An increase in savings due to reduction in collisions
    • More efficient journey planning and work scheduling

    National Fleet Database

    The National Fleet Database is a fleet management and motor trade website established to assist the Gardaí in their fight against uninsured driving and to comply with national and European legislation. We can manage the NFD on behalf of your company. We upload the fleet details to the NFD on a daily basis, to ensure all changes are captured and that all listings are up to date. In order for Merrion Fleet to do so, we would require:

    • A copy of the insurance certificate(s)
    • Confirmation of your current fleet listing
    • User ID and password issued by your insurance company/broker

    Fuel Cards

    For ease, flexibility and savings, you can’t beat a fuel card for your business. Under the guidance of our dedicated Client Operations Department, Merrion Fleet can provide you and your employees a full suite of fuel card management across all providers. We can offer your business a fixed rebate off the recommended retail price, before billing the cost of fuel onto your business on a monthly basis.

    Both the Merrion Topaz Fuel Card and the Merrion Texaco FuelPlus Fuel Card can be used across the island of Ireland. Topaz have almost 400 outlets throughout the country, while The Texaco FuelPlus card can be used in Texaco, Maxol, Emo, Great Gas outlets and 400 other outlets in the FuelPlus group in Ireland.

    Valets

    As a value added service, Merrion Fleet can arrange for a mobile valet service to attend your offices as required. In areas of the country where this is not possible, we will endeavour to arrange for a local preferred supplier to collect and return the vehicle to you.

    Total Cost of Mobility Review

    At Merrion Fleet, we pride ourselves on always having on finger on the pulse of our industry. As such, we know that there is an increasing shift in focus among fleet managers towards examining and reducing their Total Cost of Mobility (TCM), as opposed to the more traditional metrics such as Total Cost of Ownership. As a result, we encourage our clients to utilise this approach as a means of reducing the cost, waste and environmental impact of their fleet. We help them do this by following these simple steps:

    • Limit travel by using teleconferencing or other meeting alternatives.
    • Use the best transport option be it bus, rail, bicycle, taxi or on foot.
    • Use the best vehicle available taking into account number of travellers, equipment being transported, emissions levels, distance to be travelled.
    • Car pooling offers a viable alternative to providing one vehicle per driver.
    • Efficient driving reduces fuel costs and increases vehicle lifespan.
    • Emptying the vehicle of unnecessary weight helps keep the tyres inflated and reduces fuel consumption.
    • Effective route planning minimizes mileage.
    • Offset your carbon footprint by engaging in programmes to counteract any carbon emissions generated by mobility activity.

    We would be happy to discuss any of the above with you and make further recommendations on areas where potential savings and reductions in environmental impact could be made.

    Grey Fleet Management Solution

    The term Grey Fleet is used to describe any vehicle or vehicles used for business travel that are not owned, leased or rented by that respective business. Employers have a duty of care under the Safety, Health and Welfare at Work Act 2005, and must therefore take measures to ensure that safety is at the forefront of work-related journeys. This includes ensuring that members of staff are fully licensed, competent drivers, and that all vehicles and associated equipment are fit for use.

    Merrion Fleet provide a grey fleet management solution, depending on your exact requirements. We can also carry out an insurance declaration for your company vehicles and include your grey fleet.

    Service Due Report

    Our suite of reports includes a Status Report, which details the current mileage and the projected end of lease mileage versus the contracted mileage. It highlights vehicles that are expected to finish their lease agreement outside of 80% and 120% of contracted mileage.

    Based on the mileages captured for each vehicle, our system will calculate the expected next service due date. This report is run daily, 4 weeks in advance of the service due date and highlights all vehicles that our system believes will be due a service based on their mileage pattern and the vehicle’s service intervals. An email is then sent automatically to the driver advising them that their vehicle is due a service, before requesting that they make contact with our Driver Services Team to arrange the necessary work takes place.

    As a courtesy service, we can send vehicle “service due” notifications to drivers or fleet contacts as required, advising them that their vehicle is due a service, and requesting that the driver make contact with our Driver Services Team to whatever work is required to be carried out. Our dedicated Driver Services Department deals with all drivers on a daily basis in relation to any operational requirements, from services, maintenance and tyre care, to accident management and breakdowns. To make things as easy as possible for your staff, the drivers have one number to call whereby all work is arranged in an efficient manner in accordance with the agreed company procedures.

    Supplier Network

    Merrion Fleet are proud to be able to offer our customers complete nationwide coverage throughout the island of Ireland, with a network of over 700 suppliers, including almost 400 preferred suppliers. Due to the remote locations of some of our customers, it has been necessary to take on new suppliers to ensure complete geographical coverage and we are always happy to discuss the inclusion of any additional suppliers required by your company, should our current coverage not prove satisfactory.

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